Need help understanding the care you need? Medical Associates has resources available, including a 24-hour Help Nurse, online medical records, and other patient resources to help you get the best care possible.
Billing Questions or Payments:
If you have questions regarding your account or if you would like to make a payment, please contact our Customer Service staff at the following telephone numbers or by email at CustomerService@ginxian.com:
Monday through Friday
8:00 am - 5:00 pm
800-648-6868 toll free
The Business Office is located at both the East Campus (1000 Langworthy) and West Campus (1500 Associates Drive) of Medical Associates Clinic in Dubuque.
Do you need help paying for out-of-pocket expenses not covered by medical insurance? CareCredit is a healthcare credit card designed for your health and wellness needs.
Medical Associates Clinic will file insurance claims directly to insurance carriers, or assist in getting the correct information to file claims. The staff also work with insurance carriers to insure that patients receive timely and appropriate reimbursement. Please refer to the following phone numbers:
Blue Cross/Blue Shield/Commercial:
Medical Associates Health Plans Claim & Benefit Inquiries
800-821-1365 (toll free)
Medicaid - Iowa/Illinois/Wisconsin
Past Medical History
Workers' Compensation Billing