Patient Information

Need help understanding the care you need? Medical Associates has resources available, including a 24-hour Help Nurse, online medical records, and other patient resources to help you get the best care possible.

Billing Questions or Payments:

If you have questions regarding your account or if you would like to make a payment, please contact our Customer Service staff at the following telephone numbers or by email at

Monday through Friday
8:00 am - 5:00 pm
563-584-4475 or
800-648-6868 toll free

Business Office


The Business Office is located at both the East Campus (1000 Langworthy) and West Campus (1500 Associates Drive) of Medical Associates Clinic in Dubuque.

Care Credit

Do you need help paying for out-of-pocket expenses not covered by medical insurance? CareCredit is a healthcare credit card designed for your health and wellness needs.

Insurance Processing:

Medical Associates Clinic will file insurance claims directly to insurance carriers, or assist in getting the correct information to file claims. The staff also work with insurance carriers to insure that patients receive timely and appropriate reimbursement. Please refer to the following phone numbers:

Blue Cross/Blue Shield/Commercial:


Medical Associates Health Plans Claim & Benefit Inquiries
800-821-1365 (toll free)

Medicaid - Iowa/Illinois/Wisconsin


Past Medical History


Workers' Compensation Billing

Looking to establish care?

Our Care Connect Advisors are here to help. They offer free, friendly consultations and help connect you to the resources you need…when you need them.

Phone Email